Opintojakson nimi Customer service design and quality of service
Opintojakson ajankohta 17.01.2022 - 30.10.2022
Korkeakoulu Kaakkois-Suomen ammattikorkeakoulu
Opintojakson kieli Englanti
Opintopisteet 3 OP

Opintojakson ala Matkailu-, ravitsemis- ja liikunta-ala
Opettaja Xamkin lehtori
Tarjotaan avoimen opiskelijoille Maksuton
Taso AMK

Ilmoittautumiskäytäntöihin liittyvät kyselyt
Ilmoittautumisaika 22.11.2021 - 30.08.2022
Opintojakson toteutussuunnitelma
AVOIN AMK ilmoittautuminen

Customer service design and quality of service

17.01.2022 - 30.10.2022

Opintojakson kuvaus

Objective: By the end of this course, students should be able to – know and understand basics of customer service design – know and understand basics of service quality – know and identify factors of service quality – understand impact of quality on customers and on business success – visualize customer journey map – use service quality measuring tools. Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.


Assessment scale: Approved/Failed

Opintojakson työskentelytavat ja aikataulutus

Most of the material will be provided in Learn.

The course is totally online in Learn platform, no live lectures. You will work independently, no group work. This course includes different kinds of assignments and tests with deadlines.

Opintojakson tiedot

Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is three months.

No admission in July.