Course name Customer service process planning
Course date 14.02.2022 - 20.11.2022
Institution XAMK University of Applied Sciences
Course language English
Credits 2 ECTS credit

Field Hospitality Management HUB
Teacher Xamkin lehtori
Available for open UAS For Free
Level Bachelor

Queries related to enrolment practices
Enrolment period 22.11.2021 - 20.09.2022
Implementation plan
OPEN UAS Enrolment

Customer service process planning

14.02.2022 - 20.11.2022

Course description


By the end of this course, students should be able to

know basics of process thinking and terminology in that field understand meaning of processes in business development know how to visualize service business understand basics of measuring service processes.

Assessment criteria

Assessment scale: Approved/Failed

Course way of working and time table

The course is totally online in Learn platform, no live lectures. You will work independently, no group work.

This course includes different kind of assignments and tests with deadlines.

Student’s workload is approximately 54 hours.

Course info

Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is two months.

No admission in July.