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Course name Dynamics 365 CRM Fundamentals MB-910
Course date 13.09.2024 - 31.12.2025
Institution Metropolia University of Applied Sciences
Course language English
Credits 2 ECTS credit
Field Technology HUB
Teacher viopesupport@metropolia.fi
Email
Available for open UAS No
Level Bachelor
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Enrolment period 13.09.2024 - 31.12.2024
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Course enrolment info

Dynamics 365 CRM Fundamentals MB-910

13.09.2024 - 31.12.2025

Course description

Objectives

Student can:

  • Describe Dynamics 365 Customer Insights
  • Describe Dynamics 365 Sales
  • Describe Dynamics 365 Customer Service
  • Describe Dynamics 365 Field Service
  • Explore the core capabilities of customer engagement apps in Dynamics 365
Content

  1. Introduction to Microsoft Dynamics 365 (CRM)
  2. D365 Customer engagement Apps
  3. Dynamics 365 Customer Insights
  4. Dynamics 365 Sales
  5. Dynamics 365 Customer Service
  6. Dynamics 365 Field Service
  7. Final test

Prerequisites

None.

Assessment criteria

Pass/Fail

After all the tasks (quizzes, final exam and learning diary) has been completed.

Course way of working and time table

Course is 100% online (self-study) course which can be done in own space.

Course enrolment info

  • Course is 100% online self-study course.
  • You can enroll this course whenever it’s suitable for you and start it at once you have enrolled it.
  • Course can be done in own pace.
  • Credits will be putted into our Student register as soon as student has done this course.
  • Ristiinopiskelupalveluun liittyneiden korkeakoulujen opiskelijat voivat ilmoittautua tälle opintojaksolle kotikorkeakoulunsa Pepissä/Pakissa