Service design 1: Customer service design and quality of service

Course description

Objective: By the end of this course, students should be able to – know and understand basics of customer service design – know and understand basics of service quality – know and identify factors of service quality – understand impact of quality on customers and on business success – visualize customer journey map – use service quality measuring tools. Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.

Prerequisites

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Assessment criteria

Assessment:Accepted/Failed

Course info

23.1.-31.8.2023. The first start is 24.1.2023. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is 3 months. The last day of registration is May 28, 2023