IT Service Management

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6 OP

Tekniikan ja liikenteen ala,

Toteutuksen kieli: 
Toteutuksen kuvaus: 

After the course, the student:
– Understands the negotiation situation in ICT services business;
– Is able to develop service processes according to the industry standards.

Contents
After the course, the student:
– Understands the negotiation situation in ICT services business;
– Is able to develop service processes according to the industry standards.

Työskentelytavat ja aikataulutus: Course is 100% SelfStudy course in Viope
Arviointi: 
Pass when student has done 80% or more of the course
Opettaja(t): Virve Prami
Email: virve.prami@metropolia.fi

Ilmoittautuminen: 19.11.2018 - 31.12.2019
Ajankohta: 01.01.2019 - 31.12.2019