By the end of this course, students should be able to
– know and understand basics of customer service design
– know and understand basics of service quality
– know and identify factors of service quality
– understand impact of quality on customers and on business success
– visualize customer journey map
– use service quality measuring tools.
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Assessment scale: Approved/Failed
Arbetsformer och schemaläggning
Most of the material will be provided in Learn.
The course is totally online in Learn platform, no live lectures. You will work independently, no group work. This course includes different kinds of assignments and tests with deadlines.
Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is three months.
No admission in July.