Kursnamn Customer service process planning
Kursdatum 14.02.2022 - 20.11.2022
Yrkeshögskolan Kaakkois-Suomen ammattikorkeakoulu
Kursens språk Engelska
Studiepoäng 2 SP

Bransch Turism och kosthåll HUB
Lärare Xamkin lehtori
För öppna YH studenter Avgiftsfri
Nivå YH

Frågor relaterade till registreringspraxis
Anmälningstid 22.11.2021 - 20.09.2022
ÖPPNA YH anmälning

Customer service process planning

14.02.2022 - 20.11.2022



By the end of this course, students should be able to

know basics of process thinking and terminology in that field understand meaning of processes in business development know how to visualize service business understand basics of measuring service processes.


Assessment scale: Approved/Failed

Arbetsformer och schemaläggning

The course is totally online in Learn platform, no live lectures. You will work independently, no group work.

This course includes different kind of assignments and tests with deadlines.

Student’s workload is approximately 54 hours.


Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is two months.

No admission in July.