Dynamics 365 CRM Fundamentals MB-910

Beskrivning

Objectives

Student can:

• Describe Dynamics 365 Customer Insights
• Describe Dynamics 365 Sales
• Describe Dynamics 365 Customer Service
• Describe Dynamics 365 Field Service
• Explore the core capabilities of customer engagement apps in Dynamics 365

1. Introduction to Microsoft Dynamics 365 (CRM)
2. D365 Customer engagement Apps
3. Dynamics 365 Customer Insights
4. Dynamics 365 Sales
5. Dynamics 365 Customer Service
6. Dynamics 365 Field Service
7. Final test

Förkunskapskrav

None.

Bedömningskriterier

After all the tasks (quizzes, final exam and learning diary) has been completed.

Arbetsformer och schemaläggning

Course is 100% online (self-study) course which can be done in own space.

Anmälningsinformation

• Course is 100% online self-study course.
• You can enroll this course whenever it’s suitable for you and start it at once you have enrolled it.
• Course can be done in own pace.
• Credits will be putted into our Student register as soon as student has done this course.
• Ristiinopiskelupalveluun liittyneiden korkeakoulujen opiskelijat voivat ilmoittautua tälle opintojaksolle kotikorkeakoulunsa Pepissä/Pakissa