Kursnamn Introduction to Service Design Process and Methods Online
Kursdatum 01.08.2022 - 30.11.2022
Yrkeshögskolan Laurea-ammattikorkeakoulu
Kursens språk Engelska
Studiepoäng 2 SP

Bransch HUBBEN för alla
Lärare Päivi Harmoinen
För öppna YH studenter Nej
Nivå Högre YH

Frågor relaterade till registreringspraxis
Anmälningstid 15.08.2022 - 31.10.2022

Introduction to Service Design Process and Methods Online

01.08.2022 - 30.11.2022


Introduction to Service Design Process and Methods (1.8.-30.11.2022)  is an online course, taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual tasks and reflective assignments with peers.


This is a Master’s level study unit and only for Master’s level students.


  • Assessment criteria of the individual tasks (Quizzes) and their value regarding the final grade will be published as an integral part of the course material. Scale 1-5.
  • Assessments / grades are given once per month (at the end of each month).
  • If you have urgent needs for the grade e.g. related to the completion of your studies, please contact

Arbetsformer och schemaläggning

  • Introduction to Service Design Process and Methods course (2cr) during 1.8.-30.11.2022 is an online implementation (MOOC) without any teacher-led sessions or team work.
  • Course includes various tests to be taken individually at student’s own pace.
  • The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.
  • The contents of the course are organized in various folders, which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.
  • You can enroll on this ”non-stop” course any time until 31.10.2022. The course is closed on 30.11.2022.

Mer information

Learning materials and recommended literature

  • Theoretical framework and key concepts: learning materials will be shared during the course.
  • Service Design methods & tools: Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.
  • This is service design doing: applying service design thinking in the real world: a practitioner’s handbook.Canada: O’Reilly. Ebook