Kursnamn Service design 1: Customer service design and quality of service
Kursdatum 23.01.2023 - 31.08.2023
Yrkeshögskolan Kaakkois-Suomen ammattikorkeakoulu
Kursens språk Engelska
Studiepoäng 3 SP

Bransch Turism och kosthåll HUB
Lärare Xamk lehtori
För öppna YH studenter Avgiftsfri
Nivå YH

Frågor relaterade till registreringspraxis
Anmälningstid 21.11.2022 - 28.05.2023
ÖPPNA YH anmälning

Service design 1: Customer service design and quality of service

23.01.2023 - 31.08.2023


Objective: By the end of this course, students should be able to – know and understand basics of customer service design – know and understand basics of service quality – know and identify factors of service quality – understand impact of quality on customers and on business success – visualize customer journey map – use service quality measuring tools. Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.





23.1.-31.8.2023. The first start is 24.1.2023. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is 3 months. The last day of registration is May 28, 2023