Kevät
You can identify how accessibility is taken into account both in customer service, production processes, product development and human resources management. You understand service production process from the perspective of a customer in need of accessible services and are able to produce services taking into account different customers. You understand the importance of service and attitude culture in managing accessible services and service production. You recognize different methods of assessing accessibility in physical environment. You are able to utilise your service and customer competence in the management of the accessible tourism services.
Contents:
Service processes and accessibility. Accessible service and attitude culture. Development of accessible services. Accessibility assessment. Management of accessible tourism services.
The student understands the concepts related to accessible tourism. The student recognizes the special characteristics and needs of the customers in accessible services.
This course is implemented online. Methods of teaching and learning used in the implementation: * online webinars * learning assignments * group discussions.
The course starts on 18th March when Moodle workspace will be opened and the students get the pre-assignment for the course. There are five webinars in this course, and in between the webinars students study independently according to the instructions given by the tutor.
The timetable of the course:
18th March: Moodle workspace will be opened and the pre-assignment is available for the students.
1st Webinar: 3.4.2024 at 16:45-19:15
2nd Webinar: 10.4.2024 at 16:00-18:30
3rd Webinar: 24.4.2024 at 16:00-18:30
4th Webinar: 6.5.2024 at 16:00-18:30
5th Webinar: 15.5.2024 at 16:00-18:30
Material:
Buhalis, D. & Darcy, S. (eds.) 2011. Accessible tourism. Concepts and issues. Channel View Publications. Other literature and scientific articles provided by the tutor.