Course name IT Service Management
Course date 14.02.2020 - 31.12.2025
Institution Metropolia University of Applied Sciences
Course language English
Credits 6 ECTS credit

Field Technology HUB, Business HUB, Entrepreneurship HUB
Teacher Virve Prami
Available for open UAS No
Level Bachelor

Queries related to enrolment practices
Enrolment period 14.02.2020 - 31.12.2024
Implementation plan
Course enrolment info

IT Service Management

14.02.2020 - 31.12.2025

Course description

After the course, the student:

  • Understands the negotiation situation in ICT services business
  • Is able to develop service processes according to the industry standards.


  • ServiceStrategy
  • ServiceDesign
  • ServiceTransition
  • ServiceOperation
  • ContinualServiceImprovement



Assessment criteria

Student has to do Assignment of each Lesson and Final Exam to get grade Approved.

Course way of working and time table

Course is 100% Self-Study course and it doesn’t have official Timetable. So, Study time is totally up to Student her-/himself.

Course additional info

Student can enroll this course whenever is suitable for her/him (24/7) and start it at once when enrolmentform has been handled.

Timetable is totally up to Student her-/himself.

Course enrolment info

  • Course is 100% online self-study course.
  • You can enroll this course whenever it’s suitable for you and start it at once you have enrolled it.
  • Course can be done in own pace.
  • Credits will be putted into our Student register as soon as student has done this course.