Course name
IT Service Management
Course date
14.02.2020 - 31.12.2025
Institution
Metropolia University of Applied Sciences
Course language
English
Credits
6 ECTS credit
Field
Technology HUB, Business HUB, Entrepreneurship HUB
Teacher
Virve Prami
Available for open UAS
No
Level
Bachelor
Course description
After the course, the student:
- Understands the negotiation situation in ICT services business
- Is able to develop service processes according to the industry standards.
Contents:
- ServiceStrategy
- ServiceDesign
- ServiceTransition
- ServiceOperation
- ContinualServiceImprovement
Assessment criteria
Student has to do Assignment of each Lesson and Final Exam to get grade Approved.
Course way of working and time table
Course is 100% Self-Study course and it doesn’t have official Timetable. So, Study time is totally up to Student her-/himself.
Course additional info
Student can enroll this course whenever is suitable for her/him (24/7) and start it at once when enrolmentform has been handled.
Timetable is totally up to Student her-/himself.