IT Service Management

Beskrivning

After the course, the student:

• Understands the negotiation situation in ICT services business
• Is able to develop service processes according to the industry standards.

Contents:

• ServiceStrategy
• ServiceDesign
• ServiceTransition
• ServiceOperation
• ContinualServiceImprovement

Förkunskapskrav

None

Bedömningskriterier

Student has to do Assignment of each Lesson and Final Exam to get grade Approved.

Arbetsformer och schemaläggning

Course is 100% Self-Study course and it doesn’t have official Timetable. So, Study time is totally up to Student her-/himself.

Mer information

Student can enroll this course whenever is suitable for her/him (24/7) and start it at once when enrolmentform has been handled.

Timetable is totally up to Student her-/himself.

Anmälningsinformation

• Course is 100% online self-study course.
• You can enroll this course whenever it’s suitable for you and start it at once you have enrolled it.
• Course can be done in own pace.
• Credits will be putted into our Student register as soon as student has done this course.