Service design 1: Customer service design and quality of service

Course description

Objective: By the end of this course, students should be able to

• know and understand basics of customer service design
• know and understand basics of service quality
• know and identify factors of service quality
• understand impact of quality on customers and on business success
• visualize customer journey map – use service quality measuring tools.

Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.

Prerequisites

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Assessment criteria

Two exams and one assignment. Assessment: Accepted/Failed

Course way of working and time table

The course is 100 % online on Learn platform and you will study independently, no live lectures or group work. You will have different kind of assignments which you have to pass to be able to perform the course.

Course info

The first nonstop start is on 22nd January 2024, and after that date students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is two (2) months. The last day to enroll is May 26, 2024.