Kursnamn Service design 1: Customer service design and quality of service
Kursdatum 22.01.2024 - 31.08.2024
Yrkeshögskolan Kaakkois-Suomen ammattikorkeakoulu
Kursens språk Engelska
Studiepoäng 3 SP

Bransch HUBBEN för alla
Lärare Xamk lehtori
För öppna YH studenter Avgiftsfri
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Frågor relaterade till registreringspraxis
Anmälningstid 06.11.2023 - 26.05.2024
ÖPPNA YH anmälning

Service design 1: Customer service design and quality of service

22.01.2024 - 31.08.2024


Objective: By the end of this course, students should be able to
  • know and understand basics of customer service design
  • know and understand basics of service quality
  • know and identify factors of service quality
  • understand impact of quality on customers and on business success
  • visualize customer journey map – use service quality measuring tools.
Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.



Two exams and one assignment. Assessment: Accepted/Failed

Arbetsformer och schemaläggning

The course is 100 % online on Learn platform and you will study independently, no live lectures or group work. You will have different kind of assignments which you have to pass to be able to perform the course.


The first nonstop start is on 22nd January 2024, and after that date students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is two (2) months. The last day to enroll is May 26, 2024.