Course name Service design 2: Customer service process planning
Course date 22.01.2024 - 31.08.2024
Institution XAMK University of Applied Sciences
Course language English
Credits 2 ECTS credit

Field Hospitality Management HUB
Teacher Xamk lehtori
Available for open UAS For Free
Level Bachelor

Queries related to enrolment practices
Enrolment period 06.11.2023 - 26.05.2024
Implementation plan
OPEN UAS Enrolment

Service design 2: Customer service process planning

22.01.2024 - 31.08.2024

Course description


By the end of this course, students should be able to know basics of process thinking and terminology in that field understand meaning of processes in business development know how to visualize service business understand basics of measuring service processes.

Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.


Assessment criteria

Two exams and one assignment which have to be passed until 1st December 2024.


Course way of working and time table

All study material and links to electric sources are on Learn platform.

Course info

Notice that the first nonstop start is on 22nd January 2024. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is one month. The last day of registration is May 26, 2024.