Opintojakson nimi Service design 2: Customer service process planning
Opintojakson ajankohta 22.01.2024 - 31.08.2024
Korkeakoulu Kaakkois-Suomen ammattikorkeakoulu
Opintojakson kieli Englanti
Opintopisteet 2 OP

Opintojakson ala Matkailu-, ravitsemis- ja liikunta-ala
Opettaja Xamk lehtori
Tarjotaan avoimen opiskelijoille Maksuton
Taso AMK

Ilmoittautumiskäytäntöihin liittyvät kyselyt
Ilmoittautumisaika 06.11.2023 - 26.05.2024
Opintojakson toteutussuunnitelma
AVOIN AMK ilmoittautuminen

Service design 2: Customer service process planning

22.01.2024 - 31.08.2024

Opintojakson kuvaus


By the end of this course, students should be able to know basics of process thinking and terminology in that field understand meaning of processes in business development know how to visualize service business understand basics of measuring service processes.

Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.



Two exams and one assignment which have to be passed until 1st December 2024.


Opintojakson työskentelytavat ja aikataulutus

All study material and links to electric sources are on Learn platform.

Opintojakson tiedot

Notice that the first nonstop start is on 22nd January 2024. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is one month. The last day of registration is May 26, 2024.