Kursnamn Service design 2: Customer service process planning
Kursdatum 22.01.2024 - 31.08.2024
Yrkeshögskolan Kaakkois-Suomen ammattikorkeakoulu
Kursens språk Engelska
Studiepoäng 2 SP

Bransch Turism och kosthåll HUB
Lärare Xamk lehtori
För öppna YH studenter Avgiftsfri
Nivå YH

Frågor relaterade till registreringspraxis
Anmälningstid 06.11.2023 - 26.05.2024
ÖPPNA YH anmälning

Service design 2: Customer service process planning

22.01.2024 - 31.08.2024



By the end of this course, students should be able to know basics of process thinking and terminology in that field understand meaning of processes in business development know how to visualize service business understand basics of measuring service processes.

Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.



Two exams and one assignment which have to be passed until 1st December 2024.


Arbetsformer och schemaläggning

All study material and links to electric sources are on Learn platform.


Notice that the first nonstop start is on 22nd January 2024. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is one month. The last day of registration is May 26, 2024.