Opintojakson nimi
Service design 1: Customer service design and quality of service
Opintojakson ajankohta
22.01.2024 - 31.08.2024
Korkeakoulu
Kaakkois-Suomen ammattikorkeakoulu
Opintojakson kieli
Englanti
Opintopisteet
3 OP
Opintojakson ala
Kaikille aloille soveltuva
Opettaja
Xamk lehtori
Tarjotaan avoimen opiskelijoille
Maksuton
Taso
AMK
Ilmoittautumisaika
06.11.2023 - 26.05.2024
Opintojakson kuvaus
Objective:
By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map – use service quality measuring tools.
Content:
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Arviointikriteerit
Two exams and one assignment. Assessment: Accepted/Failed
Opintojakson työskentelytavat ja aikataulutus
The course is 100 % online on Learn platform and you will study independently, no live lectures or group work. You will have different kind of assignments which you have to pass to be able to perform the course.
Opintojakson tiedot
The first nonstop start is on 22nd January 2024, and after that date students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is two (2) months. The last day to enroll is May 26, 2024.