Opintojakson nimi
IT Service Management
Opintojakson ajankohta
14.02.2020 - 31.12.2025
Korkeakoulu
Metropolia Ammattikorkeakoulu
Opintojakson kieli
Englanti
Opintopisteet
6 OP
Opintojakson ala
Tekniikan ja liikenteenala, Yhteiskuntatieteiden, liiketalouden ja hallinnon ala, Yrittäjyys
Opettaja
Virve Prami
Tarjotaan avoimen opiskelijoille
Ei
Taso
AMK
Opintojakson kuvaus
After the course, the student:
- Understands the negotiation situation in ICT services business
- Is able to develop service processes according to the industry standards.
Contents:
- ServiceStrategy
- ServiceDesign
- ServiceTransition
- ServiceOperation
- ContinualServiceImprovement
Arviointikriteerit
Student has to do Assignment of each Lesson and Final Exam to get grade Approved.
Opintojakson työskentelytavat ja aikataulutus
Course is 100% Self-Study course and it doesn’t have official Timetable. So, Study time is totally up to Student her-/himself.
Opintojakson lisätiedot
Student can enroll this course whenever is suitable for her/him (24/7) and start it at once when enrolmentform has been handled.
Timetable is totally up to Student her-/himself.