Opintojakson nimi Service design 1: Customer service design and quality of service
Opintojakson ajankohta 23.01.2023 - 31.08.2023
Korkeakoulu Kaakkois-Suomen ammattikorkeakoulu
Opintojakson kieli Englanti
Opintopisteet 3 OP

Opintojakson ala Matkailu-, ravitsemis- ja liikunta-ala
Opettaja Xamk lehtori
Tarjotaan avoimen opiskelijoille Maksuton
Taso AMK

Ilmoittautumiskäytäntöihin liittyvät kyselyt
Ilmoittautumisaika 21.11.2022 - 28.05.2023
Opintojakson toteutussuunnitelma
AVOIN AMK ilmoittautuminen

Service design 1: Customer service design and quality of service

23.01.2023 - 31.08.2023

Opintojakson kuvaus

Objective: By the end of this course, students should be able to – know and understand basics of customer service design – know and understand basics of service quality – know and identify factors of service quality – understand impact of quality on customers and on business success – visualize customer journey map – use service quality measuring tools. Content: Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.




Opintojakson tiedot

23.1.-31.8.2023. The first start is 24.1.2023. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is 3 months. The last day of registration is May 28, 2023