Service design 2: Customer service process planning

Course description

By the end of this course, students should be able to

• know basics of process thinking and terminology in that field
• understand meaning of processes in business development
• know how to visualize service business
• understand basics of measuring service processes.

Prerequisites

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Assessment criteria

Assessment:Accepted/Failed

Course way of working and time table

The course is totally online in Learn platform, no live lectures. You will work independently, no group work.

This course includes different kind of assignments and tests with deadlines.

All study material and links to electric sources are on Learn platform.

Course info

The first start is 23.1.2023. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is 3 months.The last day of registration is May 28, 2023.