Service design 2: Customer service process planning
23.01.2023 - 31.08.2023
XAMK University of Applied Sciences
2 ECTS credit
Hospitality Management HUB
Available for open UAS
21.11.2022 - 28.05.2023
By the end of this course, students should be able to
- know basics of process thinking and terminology in that field
- understand meaning of processes in business development
- know how to visualize service business
- understand basics of measuring service processes.
Course way of working and time table
The course is totally online in Learn platform, no live lectures. You will work independently, no group work.
This course includes different kind of assignments and tests with deadlines.
All study material and links to electric sources are on Learn platform.
The first start is 23.1.2023. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is 3 months.The last day of registration is May 28, 2023.