Course name Service design 2: Customer service process planning
Course date 23.01.2023 - 31.08.2023
Institution XAMK University of Applied Sciences
Course language English
Credits 2 ECTS credit

Field Hospitality Management HUB
Teacher Xamk lehtori
Available for open UAS For Free
Level Bachelor

Queries related to enrolment practices
Enrolment period 21.11.2022 - 28.05.2023
Implementation plan
OPEN UAS Enrolment

Service design 2: Customer service process planning

23.01.2023 - 31.08.2023

Course description

By the end of this course, students should be able to

  • know basics of process thinking and terminology in that field
  • understand meaning of processes in business development
  • know how to visualize service business
  • understand basics of measuring service processes.


Assessment criteria


Course way of working and time table

The course is totally online in Learn platform, no live lectures. You will work independently, no group work.

This course includes different kind of assignments and tests with deadlines.

All study material and links to electric sources are on Learn platform.

Course info

The first start is 23.1.2023. After that students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is 3 months.The last day of registration is May 28, 2023.