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Kursnamn Dynamics 365 CRM Fundamentals MB-910
Kursdatum 13.09.2024 - 31.12.2025
Yrkeshögskolan Metropolia Ammattikorkeakoulu
Kursens språk Engelska
Studiepoäng 2 SP
Bransch Teknologi HUB
Lärare viopesupport@metropolia.fi
Email
För öppna YH studenter Nej
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Frågor relaterade till registreringspraxis
Anmälningstid 13.09.2024 - 31.12.2024
Anmälning
Anmälningsinformation

Dynamics 365 CRM Fundamentals MB-910

13.09.2024 - 31.12.2025

Beskrivning

Objectives

Student can:
  • Describe Dynamics 365 Customer Insights
  • Describe Dynamics 365 Sales
  • Describe Dynamics 365 Customer Service
  • Describe Dynamics 365 Field Service
  • Explore the core capabilities of customer engagement apps in Dynamics 365
Content

  1. Introduction to Microsoft Dynamics 365 (CRM)
  2.  D365 Customer engagement Apps
  3. Dynamics 365 Customer Insights
  4. Dynamics 365 Sales
  5. Dynamics 365 Customer Service
  6. Dynamics 365 Field Service
  7.  Final test

Förkunskapskrav

None.

Bedömningskriterier

Pass/Fail

After all the tasks (quizzes, final exam and learning diary) has been completed.

Arbetsformer och schemaläggning

Course is 100% online which can be done in own space.

Anmälningsinformation

  • Course is 100% online self-study course.
  • You can enroll this course whenever it’s suitable for you and start it at once you have enrolled it.
  • Course can be done in own pace.
  • Credits will be putted into our Student register as soon as student has done this course.
  • Ristiinopiskelupalveluun liittyneiden korkeakoulujen opiskelijat voivat ilmoittautua tälle opintojaksolle kotikorkeakoulunsa Pepissä/Pakissa